A. INTRODUCTION

1. Welcome to Antara’s website, which is maintained by Antara Senior Living Limited and Antara Assisted Care Services Limited (for the purpose of these Terms of Use and privacy policy only, Antara Senior Living Limited and Antara Assisted Care Services Limited are jointly referred to as “Antara/Company/We/us/our”). Anyone who uses or accesses this website or provides any information to us on this website shall be referred to as “User/You/Your” in these Terms of Use. The following Terms of Use govern your access to and use of this website. By using this Site, you agree to follow and be bound by the following Terms of Use and any additional terms that may be applicable to this website as amended from time to time. If you disagree with any part of the Terms of Use, then you may discontinue access or use of the Website.
2. To use and/or access this website, you should specifically express your consent after carefully reading the following terms and conditions and the accompanying Notice consisting of details about your digital personal data which is to be collected, the purpose of processing that data, your rights and the way in which the rights can be exercised, by selecting the check box against “I agree” and submitting the same on the dialog box that appears as soon as you open this website.
3. You should be 18 years or older to use and/or access this Website in any manner whatsoever.
4. This website, and all content, materials and information provided on the Site, are provided on an "as is" and "as available" basis. Antara expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. The information on this website has been included in good faith and is for general purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. No information on this site shall constitute an invitation to invest or enter into any relationship with Antara or any of its affiliates. Neither, Antara, nor their or their affiliates’ officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it, including, without limitation, any loss of profit, indirect, incidental or consequential loss.

B. INTELLECTUAL PROPERTY RIGHTS

Unauthorized copying and use of the contents of this website may result in violation of the Intellectual Property rights of Antara, who shall be at its liberty to initiate appropriate action against such violator including and limiting to obtaining relief of injunction and seeking compensatory and punitive damages for such violation.

The pictures/ photographs appearing on this website are proprietary material and owned by Antara. Unauthorized copying and use of the same may result in violation of the Intellectual Property rights of the relevant owners, who shall be at their liberty to initiate appropriate action against such violator including and limiting to obtaining relief of injunction and seeking compensatory and punitive damages for such violation.

Antara and Mandalas device are proprietary Trade Marks of Antara Senior Living Limited. Antara Care Homes, Antara Care at Home, Antara Memory Care Homes, Antara Assisted Care Services and AGEasy are proprietary Trademarks of Antara Assisted Care Services Limited. The flame mark is proprietary Trademark of Max India Limited.

C. Privacy Policy

Antara and our operating subsidiaries value and protect your privacy. The objective of this Online Privacy Statement is to explain regarding the private information we collect, use, and share (“ Digital Personal Data”, which means any of your data in digital form by or in relation of which you can be identified, including but not limited to your name and your e-mail address etc.) and to explain the privacy choices that you can make and the rights available to you under the applicable laws including but not limited to General Data Protection Regulation(“GDPR”) and Digital Personal Data Protection Act, 2023 (DPDPA). The information you share with us will be treated with care on this website. Please read this Online Privacy Statement before you visit this Website.

WE MAY REVISE THIS PRIVACY POLICY AT ANY TIME. WHEN WE DO, WE WILL ALSO REVISE THE “LAST UPDATED” DATE AT THE TOP OF THIS PRIVACY POLICY. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE CURRENT PRIVACY POLICY. YOUR CONTINUED USE OF THE SITE AFTER WE POST ANY REVISIONS CONSTITUTES YOUR AGREEMENT TO ANY SUCH REVISIONS.

• Document Scope

  This Policy applies to all business units, processes and systems across the countries in which Antara conducts business and has dealings or other business relationships.

  This Policy applies to all team members, directors, contractors, consultants, advisors or service providers that may collect, process, or have access toDigital Personal Data of individual data principals. It is the duty of all the above to familiarize with this Policy and ensure adequate compliance with it.

• What information do we collect from this Website?

  The information as detailed below is collected by us:

  1. Digital Personal Data: You can freely explore Our Website without sharing any personal information. However, we collect your following personal information only in the case when you choose to provide us the same with your free, specific, informed, unconditional and unambiguous consent, in the following manner:
     1. By filling the form under the ‘Get In Touch’ section of this website, you provide to us your Name, Email ID, Phone number and the service in which you are interested in.
     2. By subscribing to get regular updates from Antara, you share you Email Id with us.
     3. By registering in the Register Now option available under the Webinar section of this website for participating in the Webinars hosted by Antara, you provide to us your Name, Email ID and phone number.
     4. By selecting the WhatsApp icon, you initiate a WhatsApp chat with us in respect of your specific query, thereby providing us your WhatsApp number.
  2. We many also collect some other information including but not limited to Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
  3. We collect certain information automatically each time you visit the Website. This may include, without limitation, your IP address, the type of computer you use, and the web browser you use. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit the Website, our web server may automatically recognize (where possible) and collect your IP address. We may also use “cookies” and “web beacons”. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Among other things, cookies provide a means for Websites you visit to keep track of your online patterns and preferences. A cookie will not allow a Website to learn any Digital Personal Data (such as your real name and address) that you have not otherwise disclosed. “Web beacons”, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter.

  If you are visiting this Website from a country other than the country in which our servers are located, your communications with us will result in the transfer of data across international boundaries. By visiting this website and communicating electronically with us, you consent to such cross-border transfers.

  If you feel that your Digital Personal Data is being collected inappropriately or you want to stop us from having access to your Digital Personal Data, please notify us at the address mentioned under the head “How to Contact Us”.

• How do we use the information that we collect?

  We may use automatic information to customize your experience while visiting the Website and to evaluate and improve the design of the Website. We use Digital Personal Data for only the specific purpose for which it was provided to us. For example, we may use Digital Personal Data that you submit when you subscribe to receive information and reports that you may be interested in, and/or to contact you directly about products or services that you may be interested in. We may use Digital Personal Data that you submit to apply for a job for purposes of evaluating your candidacy for any applicable jobs. We may also use Digital Personal Data to send you e-mails about the Website, respond to e-mails, provide customer support, and other similar matters.

  We may use the collected information for marketing, promotional communications, announcements and wishes. We respect your privacy and are committed to ensuring that you receive only the communications you want. We will never send you unsolicited promotional communications. Promotional electronic communications will be sent to you only if you have willingly subscribed and/or consented to receive them. These promotional communications may encompass periodic newsletters, or emails regarding new services and/or offerings and their specifications and exclusive offers from us. Communications may also include wishes on your birthday/anniversary.

  You have the right to opt out of receiving electronic communication from Us anytime:

  • by either contacting Our Data Protection Officer using the provided contact information; or
  • by utilizing the "unsubscribe" link found in Our electronic promotional communication.

  We may use non-Digital Personal Data (automatically collected information such as cookies and web beacons) to help us run and maintain the Website, study traffic patterns and generally learn about the usage of the Website. We may also use such information for purposes of system administration, to improve the design and content of the Website, and/or to enable us to personalize your Internet experience.

  Except as provided in this Privacy Policy, (a) we do not sell, rent or trade with unaffiliated third parties any Digital Personal Data that you provide to us through the Website, and (b) we do not share such information with third parties.

  We may disclose Digital Personal Data in special cases when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against someone who may have breached the terms of this Website or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Website, or anyone else who could be harmed by such activities. We may also disclose Digital Personal Data when we reasonably believe that the law requires it.

  We may acquire, sell or change our affiliation with independent chapters or other organizations or engage in other business purchases, sales, or affiliations. In such transactions, Digital Personal Data is sometimes one of the transferred business assets, but remains subject to any pre-existing Privacy Policy. Also, in the unlikely event that some or all of our assets are sold, Digital Personal Data may be one of the transferred assets. The processing, use, retention and/or sharing of the Digital Personal Data in all such situations of transfer, will strictly be limited to the purpose for which you have provided in the first place. We may disclose non-personally identifiable information in aggregate form to third parties including, without limitation, advertisers and business partners.

• What are your rights under applicable data protection laws?

  When we process Digital Personal Data about you, we do so with your consent and/or as necessary to provide the Website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Antara as described in this privacy policy.

  Below, you will find additional privacy information that you may find important. Antara adheres to applicable data protection laws, including GDPR in the European Union, which includes the following rights:

  • you have a right to correction, completion, and updation of your Digital Personal Data that you have provided us;
  • You have a right to withdraw consent at any time for future processing and retention of your Digital Personal Data by us by contacting us at the contact information provided on this website;
  • You have right to demand to know how your Digital Personal Data is being processed;
  • You have a right to request us to rectify your Digital Personal Data;
  • You have a right to nominate in case of death or incapacity;
  • You have a right to access your Personally Identifiable Information;
  • You have a right to request us that your Personally Identifiable Information be erased,;
  • You have a right to object to the processing of your Personally Identifiable Information; and
  • You have a right to grievance redressal and to lodge a complaint with a data protection authority.
• What are your duties as user?
  • You will not suppress any material information while providing personal data for any document, unique identifier, proof of identity or proof of address;
  • You will not register a false or frivolous grievance or complaint;
  • You will furnish only information which is verifiably authentic;
  • You will comply with the provisions of all applicable laws for the time being in force; and
  • You will not impersonate another person while providing your personal data for a specified purpose.
• Do you have a choice as to whether to provide information to us?

  You can choose not to provide Digital Personal Data to us. All of the information available on this website is public and can be accessed without providing any personal data. However, if you choose not provide your Digital Personal Data in the ways as mentioned in this Privacy Policy , you may not be able to:

  • get in contact with us,
  • get regular updates, announcements or promotional offers,
  • participate in webinars,
  • get you queries addressed on WhatsApp.

  Additionally, most browsers can be configured to reject cookies or alert you when cookies are being sent. However, if you refuse to accept cookies, it is possible that some portions of the Website may not function as intended.

  CONTINUED USE OF THE SERVICES AND WEBSITES CONSTITUES YOUR FREELY GIVEN, SPECIFIC AND INFORMED CONSENT AND AGREEMENT TO YOUR PERSONAL DATA BEING PROCESSED PURSUANT TO THIS POLICY.

  You can choose to opt-out at any time including whenever your Digital Personal Data is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals.

  If you choose to opt-out, please contact us via email at contactus@antaraseniorcare.com. In such an event, you will be only able to access public areas of the Website and may be limited in the use of Antara’s sites. In certain cases, limiting the use and disclosure of your personal data may impact functionality or prevent the use of Antara products or services

• Cookie opt out

  If you do not wish to participate in any of Antara’s online measurement, please click here to receive an opt-out cookie. Antara’s platforms and systems are cookie based, so for the opt-out to work for you, your browser must allow third party cookies. Also, you can set your browser to warn you before accepting them and refuse the cookie(s) when your browser warns you, or you can set your browser to refuse all cookies from the Website (or certain parts of the Website), and/or you can delete cookies received from the Website using your browser, for instance. Cookie handling instructions vary depending on the particular browser being used, and Antara does not assume responsibility for any undesired results arising from altering your browser’s cookie handling settings.

• How do we protect the security of your information?

  We maintain physical, electronic and procedural safeguards to reduce the risk of breach and unauthorized access to Digital Personal Data. We have implemented the international Standard IS/ISO/IEC 27001 on "Information Technology - Security Techniques - Information Security Management System - Requirements"-standard security safeguards designed to protect the Digital Personal Data that you may provide. We also periodically monitor our system for possible vulnerabilities and attacks, consistent with industry standards.

  However, although we employ such safeguards, information transmitted on the Internet and/or stored on systems connected to the Internet is not 100% secure. As a result, we cannot ensure, warrant or guarantee the security or integrity of such information.

  If we learn of a security systems breach, then immediately upon knowledge, we will notify you and the Data Protection Board electronically so that you can take appropriate protective steps. We will provide you description of breach as per the provisions of applicable law along with the safety measures that you can take. Antara may post a notice on the Website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us.

• How long do we retain your Digital Personal Data?

  Unless retention is necessary for compliance with any law, Antara will erase Digital personal Data upon you withdrawing your consent or as soon as it is reasonable to assume that the specified purpose is no longer being served, whichever is earlier.

• Limits to Your Privacy

  Our Website may contain links to external websites, including but not limited to AGEasy website, and areas where you can provide information to third parties. You will receive a notification stating that you are being directed to a third party website, seeking your approval to direct you to the same. You will be allowed to access such websites only upon you agreeing to be directed to such third party websites. These links are provided for your convenience only, and we do not have control over the content or privacy and security practices and policies of such third parties or third-party sites. Any Digital Personal Data you provide in such areas, and on such linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Please learn about the privacy and security practices and policies of external websites and third parties before providing them with Digital Personal Data.

• Changes to Privacy Policy

  We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will prominently post those changes here and any other place we deem appropriate, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes, we will notify you by means of a notice on this Website prior to the change becoming effective. We will use information in accordance with the privacy policy under which the information was collected.

  We use a self-assessment approach to address compliance with this Privacy Policy, verifying periodically that this Privacy policy is accurate, comprehensive, and addresses the privacy requirements applicable to the markets we serve. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information.

• How to contact us

  If you have any comments, questions or concerns about any of the information in this Privacy Policy, or any other issues relating to the processing of user information carried out by us, or on our behalf, please contact us by email at contactus@antaraseniorcare.com.

B. MISCELLANEOUS

1. Antara shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the site.
2. Anatra makes no warranty that: (a) the site will meet your requirements; (b) the site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the site or any services offered through the Site will be accurate or reliable.
3. Antara (including its and their directors, employees, affiliates, agents, representatives or subcontractors) shall not be liable for any loss or liability resulting, directly or indirectly, from delays, inaccuracies, errors, omissions, temporary outages or interruptions, or in the transmission or delivery of all or any part of the content or for any resulting damages, due to electronic or mechanical equipment failures, telephone interconnect problems, defects, weather, strikes, walkouts, fire, acts of God, riots, armed conflicts, acts of war, or other like causes. Antara shall have no responsibility to provide you access to Our Website and/or the content while the said interruption continues.
4. Antara reserves the right, at its sole discretion, to make modifications, replacements, deny access to, temporarily suspend, or permanently discontinue any part or feature of this website, either globally or for specific individuals. Additionally, we may block access from particular internet addresses, IP addresses, or geographical territories to this website at any time, without providing reasons for such actions. All changes will become effective when they are posted on the Website, unless otherwise specified. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination.